Allergy & Dietary Safety Policy
Effective date: 10 September 2025
1. Our Commitment to Your Safety
- Qellum is committed to making personalised nutrition accessible for everyone โ regardless of dietary restrictions or food allergies.
- We understand that food allergies and intolerances are serious health matters. Our platform is designed to capture, store, and act on this information with the utmost care.
- This policy outlines how we handle allergy data, what protections are in place, and what responsibility rests with you and our chefs respectively.
2. Allergen Categories We Track
- ๐ฅ Nuts & Tree Nuts โ peanuts, cashews, walnuts, almonds, pistachios, pecans, hazelnuts
- ๐พ Gluten & Wheat โ including wheat, barley, rye, and spelt-based products
- ๐ฅ Dairy & Lactose โ milk, cheese, butter, cream, whey, and lactose derivatives
- ๐ฅ Eggs โ whole eggs and egg-derived ingredients
- ๐ Fish & Shellfish โ all varieties including tuna, salmon, cod, shrimp, crab, lobster
- ๐ฑ Soy & Soya โ soy sauce, tofu, edamame, and processed soy proteins
- ๐ป Sesame โ sesame seeds, tahini, and sesame oil
- ๐ Sulphites & Sulphur Dioxide โ commonly found in wine, dried fruits, and preservatives
- ๐ Other Intolerances โ FODMAP, histamine intolerance, fructose malabsorption โ captured on request
3. How Allergy Data Is Collected
- During the meal plan configuration form, users are prompted to list all relevant allergies, intolerances, and dietary preferences.
- Users may select from a standardised list of the 14 major EU/UK allergens and add custom notes for unlisted restrictions.
- This data is stored securely and is transmitted to the assigned chef or AI meal planning module before any plan generation begins.
- You may update your allergy profile at any time from your dashboard settings.
4. Chef Responsibility & Crosscheck Process
- All certified chefs on our platform must complete an allergen awareness module before accepting assignments.
- Chefs are required to cross-reference your allergy profile against every ingredient in your meal plan before delivery.
- If a chef is uncertain about an ingredient's allergen content, they are required to substitute it with a safe alternative.
- Final plans are reviewed against our allergen database before being marked as complete and delivered.
- In the event of a conflict between your preferences and nutritional requirements, the chef will contact you directly before proceeding.
5. AI-Generated Plan Safeguards
- Our AI system is trained on ingredient-level allergen data across thousands of recipes.
- Before any AI meal plan is generated, your allergy profile is loaded as a hard constraint โ ingredients flagged as allergens will be automatically excluded.
- AI-generated plans are reviewed by our internal quality team before delivery for premium tiers.
- We recommend users verify AI-generated ingredient lists if they have severe or life-threatening allergies, as AI systems may carry residual limitations.
6. Cross-Contamination Disclaimer
- Qellum provides meal planning services โ we do not prepare, package, or deliver physical food.
- Our plans and recipes are intended for home preparation. Cross-contamination risks in your own kitchen are outside our control.
- If you suffer from severe, life-threatening allergies (anaphylaxis risk), we strongly recommend consulting your healthcare provider before following any meal plan.
- Recipes may be sourced from general culinary databases where cross-contamination warnings may not always be included. We advise checking individual product labels.
7. Special Dietary Preferences We Support
- ๐ฟ Vegan โ completely plant-based, no animal-derived ingredients
- ๐ฅ Vegetarian โ excludes meat and fish, allows dairy and eggs
- ๐ Pescatarian โ includes fish and seafood, excludes other meats
- ๐ฅฉ Carnivore / Ketogenic โ high protein, high fat, very low carbohydrate
- โก FODMAP โ for irritable bowel syndrome (IBS) management
- ๐พ Coeliac-safe โ strictly gluten-free, no cross-contamination in ingredients
- ๐๏ธ High-protein / Muscle-gain โ increased protein macros for athletic goals
- ๐ฉบ Diabetic-friendly โ controlled glycaemic index and low sugar intake
- ๐คฐ Pregnancy-safe โ excludes high-mercury fish, raw eggs, unpasteurised dairy
- Custom profiles for any unlisted requirement are available upon request.
8. Updating & Removing Allergy Data
- You may update your allergy preferences from your profile settings at any time.
- Changes made after a meal plan order is placed may not take effect for that order โ please contact support for amendments.
- To request deletion of your allergy data, contact us at the email below. Deletion may affect the quality of future plan personalisation.
9. Our Liability
- Qellum takes all reasonable steps to ensure allergy data is correctly applied to your meal plans.
- However, we cannot accept liability for adverse reactions arising from: ingredients sourced by the user, restaurant or third-party preparation, or inaccurate allergen declarations by ingredient manufacturers.
- Users with medically-diagnosed severe allergies should always consult a registered dietitian alongside using our platform.
10. Contact Us
- For allergy-related questions, custom dietary requests, or to report an issue with your meal plan, contact our nutrition support team.
- ๐ง info@qellum.co.uk
- Company: RISEWYNN LIMITED | No. 15799659
- Registered at: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF